Delivery and returns
Returns
We will offer a refund or an exchange on any purchase, for any reason, as long as this is requested, in writing, within 14 days of receiving the delivery. Goods must be returned to the designer/maker in perfect condition and accompanied by the delivery note.
Shipping charges on returned merchandise will be at the customer's expense. We will not be responsible for goods lost or damaged in transit. We will only refund postage costs if goods are faulty or an error has been made on our part.
There may be some special items that are non-returnable but this will be clearly flagged with the customer prior to purchase.
Delivery
Merchandise is dispatched separately by the individual designers, and UK delivery costs are calculated for each item and will vary from designer to designer. Where possible we will be offering a percentage discount on total delivery charges for multiple purchases from one designer. Where applicable, this will be calculated and shown to you prior to purchase.
Overseas Delivery
Worldpay offers a currency converter so it is simple for overseas customers to buy from us. Shipping costs are charged across the site and are based on total order value per designer as follows:
EC countries USA
| 0-£24.99 | £6 |
| £25-£59.99 | £9 |
| £60-£124.99 | £13 |
| £125-£200 | £15 |
| Over £200 | £19 |
Rest of the World
| 0-£24.99 | £8 |
| £25-£59.99 | £13 |
| £60-£124.99 | £18 |
| £125-£200 | £23 |
| Over £200 | £27 |